Frequently Asked Questions
Where do you ship to?
We ship worldwide — including the United Kingdom, European Union, United States, Canada, and Australia.
How much does shipping cost?
Standard shipping is £8.99. Orders over £88 qualify for free shipping automatically at checkout.
How long does delivery take?
Orders are fulfilled from global fulfilment centres and routed based on your location. Estimated delivery times from order confirmation:
- United Kingdom: 5–8 business days
- Europe: 5–10 business days
- United States: 5–8 business days
- Canada: 7–10 business days
- Australia: 5–8 business days
- Rest of World: 7–14 business days
Can I track my order?
Yes! You will receive a tracking link by email once your order has been dispatched.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, please contact us within 14 days of receiving your order and we will do our best to resolve it.
How do I care for my jewellery?
To keep your pieces looking their best, store them away from moisture and direct sunlight. Avoid contact with perfumes, lotions, and harsh chemicals.
How can I contact you?
You can reach our team at any time via our Contact page. We aim to respond within 24 hours.